POLICIES

  • PRIVACY POLICY

    The terms “We” / “Us” / “Our”/” Company” individually and collectively refer to SAZO by House of Hills and the terms “You” /”Your” / “Yourself” refer to the users.

    This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you and SAZO by House of Hills (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and SAZO by House of Hills for your use of the website “www.houseofhills.in” (defined above). This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information. Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

    USER INFORMATION
    Users are required to provide certain information for the registration process namely: a) your name, b) email address, c) contact no. d) address, etc. The Information supplied by the users enables us to improve our sites and provide you the most user-friendly experience. All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

    COOKIES
    To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control. Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.

    LINKS TO THE OTHER SITES
    Our policy discloses the privacy practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

    INFORMATION SHARING
    We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
    (a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
    (b) We propose to share such information within our group companies and officers and employees of such group companies for the purpose of processing personal information on our behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

    INFORMATION SECURITY
    We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

  • INTELLECTUAL PROPERTY

    All rights reserved. All content (texts, trademarks, illustrations, photos, graphics, files, designs, arrangements, etc.) on this website of www.houseofhills.in are protected by copyright and other protective laws. The contents of this website are to be used only in accordance with Internet regulations.

    INTERNET REGULATIONS
    Without the specific written permission of www.houseofhills.in, it’s prohibited to integrate in whole, or partially, any of the protected contents published on these websites into other programs or other websites or to use them by other means. This website can contain elements that are protected by copyright and by other laws that are subject to the copyright or other rights of third parties which are correspondingly protected for these third parties.

    LIABILITY
    Houseofhills.in has carefully compiled the contents of this website in accordance with their current state of data. Access to and use of the website, are at the user’s own risk and responsibility. Warranty claims arising from missing or incorrect data are excluded. Houseofhills.in bears no responsibility or liability for damage of any kind, also for indirect or consequential damages resulting from access to or use of the online site or connected to this by links.

  • DISCLAIMER

    The information contained on this website is for general information purposes only. The information is provided by www.houseofhills.in and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. This website may contain links to external websites which are not under the control of www.houseofhills.in. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, www.houseofhills.in takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  • PROCESS FLOW TO PURCHASE THE PRODUCT / SHOPPING IN EASY STEPS

  • PAYMENTS & LOGISTICS PARTNERS INFORMATION

    We offer you multiple payment methods:
    ◆ Credit Card – Visa, MasterCard & American Express
    ◆ Debit Card – Visa & MasterCard
    ◆ Net Banking
    ◆ UPI
    ◆ PayTM

    You can choose any Payment Modes from above, rest assured; all our online payments are processed through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.

    LOGISTICS PARTNERS INFORMATION
    Our main logistics is to provide timely and professional delivery of products, so our customers are satisfied. Our priority is to keep goods damage at a minimum; our logistics providers may sometimes mishandle products while delivering and in such a case if the customer receives a damaged product, it will be replaced as per the Refund/Return Policy. Our logistics partners for shipping are Trackon/BlueDart/Ecom/IndiaPost to provide timely and professional delivery of products.

  • SHIPPING & DELIVERY POLICY

    We will dispatch all our orders within 48 hours in normal BAU days. Please be advised that shipments can sometimes get delayed due to the holidays of the delivery service provider. Arrival date of your courier is solely dependent on the pincode provided for delivery at the time of your order and the services of the courier partner for that location.

  • REFUND & CANCELLATION POLICY

    Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction with our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

    REFUND POLICY
    We will try our best to create suitable design concepts for our clients. Refund or exchange of a product bought on our website is possible if
    1. The product is damaged or there have been some breakages during transport.
    2. The product has an expiry of less than 2 months.

    If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway, payments refund will be made to the same account. During peak seasons please allow up to 15-18 business days for your return to process.

    CANCELLATION POLICY
    For Cancellations please contact us via the  “Contact Us” page or email us at sazo@houseofhills.in. Order once placed can only be cancelled within 4 hours from placing the order, you can write to our customer support team at sazo@houseofhills.in. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.